We reserve the right to modify this Privacy Policy at any time. Any changes will be communicated through this website. We recommend that you check this page regularly to be aware of any updates.
Our privacy policy was last updated on 04/15/2025.
Who is responsible for the processing of your data?
HUMAN LEVEL COMMUNICATIONS S.L.U
- Address: Gta. Poeta Vicente Mojica, 5 – Mezzanine floor 19 & 20 – ALICANTE ES 03005 (Spain)
- VAT NUMBER: B54072756
- Phone: 966 141 907
- E-mail: info@humanlevel.com
You can contact us by either of the above means.
If you are one of the following groups, please see the information below:
WEB OR E-MAIL CONTACTS
What data do we collect through the Web?
We may process your IP address, what operating system, or browser you use, and even the duration of your visit, anonymously.
If you provide us with data in the contact form, you will be identified so that we can contact you, if necessary.
- Respond to your inquiries, applications or requests.
- Manage the requested service, answer your request, or process your application.
- Information by electronic means, related to your request.
- Commercial or event information by electronic means, provided there is express authorization.
- Perform analysis and improvements on the Web, about our products and services. Improve our commercial strategy.
The acceptance and consent of the interested party: In those cases where to make a request it is necessary to fill out a form and click on the send button, the completion of the same will necessarily imply that he/she has been informed and has expressly given his/her consent to the content of the clause attached to the form or acceptance of the privacy policy.
All our forms have the * symbol in the required fields. If you do not provide these fields, or do not check the checkbox to accept the privacy policy, the information will not be allowed to be sent. It usually has the following formula: “□ I am over 14 and I have read and agree to the Privacy Policy.”
NEWSLETTER CONTACTS
What data do we collect through the newsletter?
On the Web, if you provide us with an e-mail address it is possible to subscribe to the Newsletter. We will only store your email address in our database, and we will proceed to send you periodic emails, until you unsubscribe, or we stop sending emails.
You will always have the option to unsubscribe, in any communication.
- Manage the requested service.
- Information by electronic means, related to your request.
- Commercial or event information by electronic means, provided there is express authorization.
- Perform analysis and improvements in mailing, to improve our commercial strategy.
Acceptance and consent of the interested party: In those cases where you subscribe it will be necessary to accept a checkbox and click on the send button. This will necessarily imply that you have been informed and have expressly given your consent to receive the newsletter.
If you do not check the checkbox to accept the privacy policy, the information will not be allowed to be sent. It usually has the following formula: “□ I am over 14 and I have read and agree to the Privacy Policy.”
CUSTOMERS
Which of your data do we use?
- Preparation of the budget and follow-up of the same through communications between both parties.
- Information by electronic means, related to your request.
- Commercial or event information by electronic means, provided there is express authorization.
- Manage the administrative, communications and logistics services performed by the Responsible.
- Invoicing and declaration of the appropriate taxes.
- Carrying out the corresponding transactions.
- Control and recovery management.
SUPPLIERS
What data do we use as a supplier?
- Information by electronic means, related to your request.
- Commercial or event information by electronic means, provided there is express authorization.
- Manage the administrative, communications and logistics services performed by the Responsible.
- Billing.
- Carrying out the corresponding transactions.
- Invoicing and declaration of the appropriate taxes.
- Control and recovery management.
The legal basis is the acceptance of a contractual relationship, or otherwise your consent to contact us and offer us your products by any means.
CONTACTS SOCIAL NETWORKS
What data do we use from social networks?
- Respond to your inquiries, applications or requests.
- Manage the requested service, answer your request, or process your application.
- Network with you and create a community of followers.
Acceptance of a contractual relationship in the relevant social network environment, and in accordance with its privacy policies:
| http://www.facebook.com/policy.php?ref=pf | |
| https://help.instagram.com/155833707900388 | |
| http://twitter.com/privacy | |
| http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv | |
| https://about.pinterest.com/es/privacy-policy | |
| http://www.google.com/intl/es/policies/privacy/ | |
| *(Google+ and Youtube) |
How long will we keep personal data?
We can only consult or unsubscribe your data in a restricted way by having a specific profile. We will treat them as long as you let us by following us, being friends or giving “like”, “follow” or similar buttons.
Any rectification of your data or restriction of information or publications must be made through the configuration of your profile or user on the social network itself.
JOB SEEKERS
What data do we use from your CV?
- Organization of the selection processes for hiring employees.
- To schedule you for job interviews and evaluate your candidacy.
- If you have given us your consent, we may pass it on to collaborating or related companies, with the sole purpose of helping you find a job.
- If you check the checkbox to accept the privacy policy, you give us your consent to transfer your job application to the entities that make up the group of companies in order to include you in their personnel selection processes.
We also inform you that after one year from of receiving of your curriculum vitae, we will proceed to securely destroy it.
The legal basis is your unequivocal consent by sending us your CV.
Do we include personal data of third parties?
No, as a general rule we only process the data provided by the owners. If you provide us with data of third parties, you must previously inform and request their consent, otherwise you exempt us from any liability for failure to comply with this requirement.
What about data on minors?
We do not process data from children under 14 years of age. Therefore, please refrain from providing them if you are not of that age or provide data of third parties who are not of the aforementioned age. HUMAN LEVEL COMMUNICATIONS S.L.U. disclaims any liability for failure to comply with this provision.
Will we communicate electronically?
- If it is one of the means of contact that you have provided us to manage your request.
- If we send commercial communications, they will have been previously and expressly authorized by you.
What about data on minors?
We do not process data from children under 14 years of age. Therefore, please refrain from providing them if you are not of that age or provide data of third parties who are not of the aforementioned age. HUMAN LEVEL COMMUNICATIONS S.L.U. disclaims any liability for failure to comply with this provision.
Will we communicate electronically?
- If it is one of the means of contact you have provided us to manage your request.
- If we send commercial communications, they will have been previously and expressly authorized by you.
What security measures do we apply?
You can rest assured: We have adopted an optimal level of protection of the Personal Data we handle, and we have installed all the technical means and measures at our disposal according to current state of relevant technology to prevent the loss, misuse, alteration, unauthorized access and theft of Personal Data.
To which recipients will your data be communicated?
Your data will not be disclosed to third parties, unless required by law. In particular, they will be communicated to the State Agency of Tax Administration and to banks and financial institutions for the collection of the service provided or product purchased, as well as to the data processors necessary for the execution of the agreement.
In case of purchase or payment, if you choose any application, web, platform, bank card, or any other online service, your data will be transferred to that platform or will be treated in their environment, always with maximum security.
When we order it, the web development and maintenance company, or the hosting company, will have access to our website. They will have signed a service contract that requires them to maintain the same level of privacy as we do.
Any international transfer of data when using American applications will adhere to the Privacy Shield agreement, which ensures that American software companies comply with European data protection policies on privacy.
What rights do you have?
- To know if we are processing your data or not.
- To access your personal data.
- To request the rectification of your data if it is inaccurate.
- To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw your consent.
- To request the limitation of the processing of your data, in some cases, in which case we will only keep them in accordance with the regulations in force.
- To store your data, which will be provided to you in a structured, commonly used or machine-readable format. If you prefer, we can send them to the new person in charge that you designate. It is only valid in certain cases.
- To file a complaint with the Spanish Data Protection Agency or competent supervisory authority, if you believe that we have not served you correctly.
- To revoke consent to any processing for which you have consented, at any time.
If you change any information, please let us know so that we can keep them updated.
Do you want a form to exercise your rights?
- We have forms for the exercise of your rights, ask for them by email or if you prefer, you can use the forms prepared by the Spanish Data Protection Agency or third parties.
- These forms must be electronically signed or be accompanied by a photocopy of the ID card.
- If someone is representing you, you must attach a copy of their ID card, or have them sign it with their electronic signature.
- The forms can be submitted in person, sent by letter or by mail to the address of the person in charge at the beginning of this text.
How long does it take for us to respond to your Exercise of Rights?
It depends on the law, but at the most in one month from your request, and two months if the issue is very complex and we notify you that we need more time.
Do we process cookies?
If we use other types of cookies that are not necessary, you can consult the cookie policy in the corresponding link at the top of our website.
How long will we keep your personal data?
- Personal data will be kept for as long as you remain associated with us.
- Once you unsubscribe, the personal data processed for each purpose will be kept for the legally stipulated periods, including the period in which a judge or court may require them in accordance with the statute of limitations for legal actions.
- The data processed will be kept until the expiration of the aforementioned legal terms, if there is a legal obligation to maintain them, or if there is no such legal term, until the interested party requests their deletion or revokes the consent given.
- We will maintain all information and communications relating to your purchase or the provision of our service, for the duration of product or service warranties, to address potential claims.
- For each treatment or type of data, we provide you with a specific period, which you can consult in the following table:
| File | Document | Conservation |
| Customers | Invoices | 10 years |
| Forms and coupons | 15 years | |
| Contracts | 5 years | |
| Human Resources | Payrolls, TC1, TC2, etc. | 10 years |
| Resumes | Until the end of the selection process, and 1 year more with your consent. | |
| Severance pay docs. Contracts. Temporary workers data. | 4 years | |
| Worker’s file. | Up to 5 years after the sick leave. | |
| Marketing | Databases or web visitors. | For the duration of the treatment. |
| Suppliers | Invoices | 10 years |
| Contracts | 5 years | |
| Access control and video surveillance | List of visitors | 30 days |
| Videos | 30 days blocking 3 years destruction | |
| Accounting | Accounting books and documents. Shareholders and board of directors agreements, company bylaws, minutes, board of directors regulations and delegated committees. Financial statements, audit reports Records and documents related to grants | 6 years |
| Prosecutor | Management of the company’s administration, rights and obligations related to the payment of taxes. Administration of dividend payments and tax withholdings. | 10 years |
| Information on intragroup pricing establishments | 18 years old 8 years for intra-group transactions for price agreements | |
| Health and Safety | Worker Medical Records | 5 years |
| Environment | Information on chemical or substantially hazardous substances | 10 years |
| Documents related to environmental permits while the activity is being carried out. | 3 years after closing of the activity 10 years (statute of limitations) | |
| Records on recycling or waste disposal | 3 years | |
| Grants for clean-up operations must retain records of entitlements and obligations, receipts and payments. | 4 years | |
| Accident reports | 5 years | |
| Insurance | Insurance policies | 6 years (general rule) 2 years (damage) 5 years (personal) 10 years (life) |
| Shopping | Registration of all deliveries of goods or services, intra-community acquisitions, imports and exports for VAT purposes. | 5 years |
| Legal | Intellectual and Industrial Property Documents. Contracts and agreements. | 5 years |
| Permits, licenses, certificates | 6 years from the date of expiration of the permit, license or certificate. 10 years (criminal statute of limitations) | |
| Confidentiality and non-competition agreements | The term of the obligation or confidentiality is always the term of the obligation or confidentiality | |
| LOPD | Processing of personal data, if different from the processing notified to the AEPD | 3 years |
| Personal employee data stored in networks, computers and communications equipment used by employees, access controls and internal management/administration systems. | 5 years |
Complaints
If you consider that the processing of your personal data violates applicable law or if you have any questions about the use we make of your personal data, we invite you to contact us through the following channels:
- E-mail: info@humanlevel.com
- Contact form: www.humanlevel.com/contact
If, after contacting us, you feel that your complaint has not been adequately addressed, you have the right to file a complaint with the appropriate data protection authority. In Spain, the competent authority is the Agencia Española de Protección de Datos (AEPD). You can contact them through their website at: https://www.aepd.es.