{"id":58782,"date":"2023-07-05T14:26:48","date_gmt":"2023-07-05T12:26:48","guid":{"rendered":"https:\/\/www.humanlevel.com\/politica-de-calidad"},"modified":"2026-04-02T12:03:35","modified_gmt":"2026-04-02T10:03:35","slug":"qualite","status":"publish","type":"page","link":"https:\/\/www.humanlevel.com\/fr\/politiques\/qualite","title":{"rendered":"Politique de qualit\u00e9"},"content":{"rendered":"\n<div class=\"reduced-content-width\">\n<p>La Direction d\u00e9finit et participe \u00e0 la Politique de Qualit\u00e9 de l&rsquo;entreprise <strong>HUMAN LEVEL COMMUNICATIONS SL, entreprise d\u00e9di\u00e9e aux <\/strong><strong>services de marketing digital et d&rsquo;am\u00e9lioration de la performance en ligne<\/strong><strong>, et ayant comme objectif fondamental la pleine satisfaction de nos clients comme seul moyen d&rsquo;assurer la rentabilit\u00e9 et la continuit\u00e9 de l&rsquo;entreprise, poursuit la r\u00e9alisation des objectifs g\u00e9n\u00e9raux suivants :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Faire de la qualit\u00e9 de la prestation de services une caract\u00e9ristique de notre entreprise vis-\u00e0-vis de nos clients.<\/li>\n\n\n\n<li>Respecter la l\u00e9gislation et les exigences applicables.<\/li>\n\n\n\n<li>Engager tous les niveaux et le personnel dans le syst\u00e8me de qualit\u00e9, par la motivation, la communication et la formation.<\/li>\n\n\n\n<li>Am\u00e9liorer continuellement le syst\u00e8me de qualit\u00e9 en utilisant tous les moyens \u00e0 notre disposition.<\/li>\n<\/ul>\n\n\n\n<p>Tout le personnel de l\u2019entreprise est conscient de l\u2019importance de son travail pour atteindre ces objectifs, qui sont int\u00e9gr\u00e9s \u00e0 notre syst\u00e8me de qualit\u00e9 et consid\u00e9r\u00e9s comme imp\u00e9ratifs.<\/p>\n\n\n\n<div class=\"section-spacing\">\n<h2 class=\"wp-block-heading\">Certifi\u00e9 ISO 9001:2015<\/h2>\n\n\n\n<p>La norme ISO 9001 est une norme internationale qui d\u00e9finit les exigences relatives \u00e0 la mise en \u0153uvre et au maintien d&rsquo;un syst\u00e8me de gestion de la qualit\u00e9 (SGQ) au sein d&rsquo;un organisme. Un SMQ est un ensemble de processus, de politiques, d&rsquo;objectifs et de ressources visant \u00e0 satisfaire les besoins et les attentes des clients et des autres parties int\u00e9ress\u00e9es, ainsi qu&rsquo;\u00e0 am\u00e9liorer les performances et l&rsquo;efficacit\u00e9 de l&rsquo;organisme. ISO 9001 est la norme la plus utilis\u00e9e et la plus reconnue dans le domaine de la gestion de la qualit\u00e9, avec plus d&rsquo;un million de certificats d\u00e9livr\u00e9s dans le monde.<\/p>\n\n\n\n<p>L<a href=\"https:\/\/www.icdq.es\/\" target=\"_blank\" rel=\"noreferrer noopener\">&lsquo;ICDQ<\/a>, organisme certificateur de syst\u00e8mes de gestion d&rsquo;entreprise, certifie que notre syst\u00e8me de gestion de la qualit\u00e9 est conforme \u00e0 la norme UNE-EN ISO 9001:2015, applicable aux activit\u00e9s de marketing num\u00e9rique et aux services d&rsquo;am\u00e9lioration de la performance en ligne que nous offrons \u00e0 nos clients. Ci-dessous vous pouvez voir notre certificat :<\/p>\n\n\n\n<div class=\"gb-element-ed38e301\">\n<img loading=\"lazy\" class=\"rounded-lg gb-media-125b4a00\" alt=\"ISO 9001:2015\" title=\"ISO 9001:2015\" src=\"https:\/\/www.humanlevel.com\/wp-content\/uploads\/iso-9001-2015-humanlevel-e1771502864156.png\" width=\"655\" height=\"884\"\/>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>La Direction d\u00e9finit et participe \u00e0 la Politique de Qualit\u00e9 de l&rsquo;entreprise HUMAN LEVEL COMMUNICATIONS&#8230;<\/p>\n","protected":false},"author":36,"featured_media":89502,"parent":86353,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-58782","page","type-page","status-publish","has-post-thumbnail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de 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content=\"https:\/\/www.humanlevel.com\/wp-content\/uploads\/certificado-9001-scaled.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.humanlevel.com\\\/fr\\\/politiques\\\/qualite\",\"url\":\"https:\\\/\\\/www.humanlevel.com\\\/fr\\\/politiques\\\/qualite\",\"name\":\"Politique de qualit\u00e9 | Human 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